Please be aware that as this is a new scheme so there may be some kinks that need ironing out. We are more than happy to listen to any ideas you have to improve the way this works.
The idea behind this scheme is to help reduce waste and protect the environment, and also to help save you some money.
For now, only the following products will be included in the refill scheme :-
- Large aluminium reed diffuser refill bottle
- Small aluminium reed diffuser refill bottle
- Aluminium room spray bottle
- 6 Segment Wax Melt Pot
- Wax Melt Heart Collection
Unfortunately we are not able to refill or reuse any products made from glass due to the risk of damage.
Important :- Items can ONLY be refilled with the original fragrance, due to labelling restrictions. All original labelling must be present and intact. Containers must not be damaged in any way. Refills can not be used for any limited edition or discontinued fragrance - If you are unsure, please get in touch before ordering.
At the moment, as we are a small company we are not able to offer free postage for the return of your products for refilling, and this is a cost that will need to be covered by the customer. I am aware that this is an issue, and am still looking into ways of resolving this.
You are more than welcome to drop off any items for refill at Watton Town Market which runs on a Wednesday morning. Your order will be prepared ready for collection the following week, or it can be posted out to you (postal charges apply)